We always welcome feedback from our parents and community.  If you would like to speak to a member of staff to share any positive comments or to raise a concern, please contact info@charteracademy.org.uk.  

Address Ark Charter Academy
Hyde Park Road
Email info@charteracademy.org.uk   


This inbox is monitored every working day including the school holidays. If you are a parent or carer and have a question or comment for your child’s teacher please email, giving your child’s full name and year group and include brief details of your enquiry. Your email will be forwarded to the relevant person by reception staff. Safeguarding queries will be directed to the DSL in the first instance.

Phone Tel:         (023) 9282 4204
Fax:        (023) 9234 6220  


We are working hard to improve our communication both within the academy and also with parents, carers and other stakeholders. Whilst we endeavour to respond to any communication on the same day, it is not always possible. As part of our drive to improve communication we have agreed guidelines around response times which are outlined below:

Form of communication Response Time within
Phone call* 2 working days
Written communication (letter, email etc.) 5 working days


*Any communication regarding a safeguarding issue would be responded to on the same day.

For all press enquires and to contact the Principal please email the Principal's P.A: s.white@charteracademy.org.uk

Freedom of information requests: foi@arkonline.org

If you have any general questions, or want to comment about our website, please feel free to drop us an email at info@charteracademy.org.uk

To contact ARK Schools please visit their website or write to:

The Yellow Building
1 Nicholas Road
W11 4AN

Telephone: 0203 116 0700